This role formally reports to Senior Director of Services, Asia Pacific Region for daily supervision.
Role and Responsibilities
Point of contact for any assistance required by FSTs
Coordinate APAC Services administrative support duties
Develop Training program for indirect employees.
Assist in training coordination for new Services personnel including Salesforce..
Raise PR for consumables and other required materials or services on behalf of the FSTs – going through necessary procedures from Vendor Registration Request through raising PR/PO
Support Quickbase Tickets submitted by FSTs and transaction errors listed on Error Report on Salesforce for help
Support SA Part Transactions being performed properly by the FSTs on Salesforce.
Coordinate with US FSOps on applying new processes such as applying to the MRB labels and new DOA transaction process.
Support the FSTs in case there are new nontechnical procedures applied.
Track service KPIs and generate performance reports for leadership.
Carry out ad hoc works as needed for APAC Service.
Qualifications:
Bachelor’s degree with equivalent experience in Services Operations, or related field.
3+ years of experience in the field of Service or Operations Support role.
Proficiency in Microsoft Office and enterprise systems (e.g., SAP, Salesforce).
Strong organizational and communication skills.
Ability to work independently and manage multiple priorities.
Fluent in English to connect with Bloom Energy HQ, and APAC countries team.