Workforce Administrator (Payroll Adminstrator)

About Zūm:

Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX  is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 4,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

About the Role

We're seeking a detail-oriented Workforce Administrator to manage critical payroll and HR processes for union and non-union employees at Philadelphia, PA Zum bus yard. Reporting to the Location Manager with a dotted line to the Payroll and People team, this role ensures accurate timekeeping, seamless onboarding, and exceptional employee experience for the workforce you support. You'll serve as the local point of contact for employee-related issues, working closely with HR, Operations, Finance, union representatives, and school districts. In this hybrid role, you'll balance high-volume hourly employee time administration with HR responsibilities while maintaining compliance with internal policies and external regulations.

What Makes You Successful in This Role

You're the organized, reliable person everyone counts on when they have a payroll question or need help navigating HR processes. You love the satisfaction of getting the details right, whether that's catching a timesheet error before it becomes a paycheck problem or making sure a new hire's first day goes smoothly. You're comfortable juggling a lot at once, from processing dozens of timesheets to answering employee questions to coordinating with multiple departments. You stay calm when things get busy, communicate clearly with everyone from drivers to corporate teams, and handle confidential information with absolute discretion. You're proactive, tech-savvy, and genuinely enjoy being the go-to person who makes sure people get paid correctly and on time because you know how much that matters.

• Manage timesheets for union and non-union employees, ensuring accuracy and compliance with company policies and collective bargaining agreements
• Calculate time and pay discrepancies with precision and respond to employee payroll queries promptly
• Distribute physical pay documents to employees including paystubs and W-2 forms
• Coordinate with Finance and Payroll teams to resolve discrepancies and ensure timely, accurate pay processing
• Conduct regular review and audit activities within Zum's portal to ensure accuracy and compliance

Employee Support & HR Operations

• Execute new hire onboarding including I-9/E-Verify completion and HRIS employee profile setup
• Coordinate with recruiting to ensure new hire paperwork and logistics are completed efficiently
• Process employee status changes in the HRIS system accurately and in a timely manner
• Create termination tickets, provide employees with final paychecks, and coordinate all off-boarding tasks
• Maintain accurate and up-to-date filing systems for administrative records, ensuring compliance with retention requirements
• Serve as primary local contact for employee questions and concerns on pay and HR, escalating issues appropriately

Basic Qualifications:

• High school diploma required; additional coursework in HR or payroll preferred
• Minimum 1 year of payroll processing experience with high-volume operations (100+ employees)
• Proficiency with payroll systems (ADP experience strongly preferred)

Preferred Qualifications:

• Experience administering payroll in a union or collective bargaining agreement (CBA) environment
• Background in transportation, logistics, or similar industry
• Demonstrated ability to effectively engage with high volumes of employees and stakeholders
• Proven track record of cross-functional collaboration across multiple departments
• Strong attention to detail with the ability to meet strict deadlines in a fast-paced environment
• Excellent decision-making skills with the ability to provide clear, authoritative guidance when needed
• Strong communication and interpersonal skills

Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.