Technical Support Lead

Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com.

Job Description:

Technical Support Lead

Location: Melbourne, Victoria, Australia

ABOUT THE POSITION:

Fluence Energy is a leading provider of cutting-edge battery energy storage solutions, dedicated to revolutionizing energy management. We are seeking a highly skilled and motivated technical support lead to join our team in Australia. As the technical support lead, you will play a pivotal role in ensuring seamless operation and technical support of our energy storage systems, while driving improvements in fault recovery, maintenance, and standardization across the region.

RESPONSIBILITIES:

• Act as the primary technical escalation point across all Australia sites, supporting field service engineers, technicians, and asset managers with complex energy storage system faults.
• Develop and improve fault recovery systems using data-driven insights to proactively detect issues and minimize system downtime.
• Enhance reactive maintenance processes to reduce response times and improve overall system reliability.
• Standardize technical processes and maintenance procedures across all sites to ensure consistency and operational efficiency.
• Interface with customers to clearly communicate technical issues, manage expectations, and address requests effectively.
• Support the Services team with change orders and contribute technical input where required.
• Maintain strong relationships with equipment vendors, participate in vendor meetings negotiations to ensure the timely resloutions of technical issues.
• Collaborate with the Network Operations Centre to improve fault recovery procedures and develop training programs for stronger incident response.
• Provide technical expertise during commissioning of new BESS installations, including testing, validation, optimization, and resolving issues to ensure smooth project handover.

Qualifications:

• Bachelor’s degree in Electrical Engineering, Renewable Energy, or a related field.
• Experience in the renewable energy industry, ideally within field services or operations.
• Strong knowledge of battery energy storage systems (BESS), including components and maintenance practices.
• Understanding of commissioning processes, with the ability to provide technical support during commissioning activities.
• Solid knowledge of high-voltage systems, HV switching procedures, and relevant safety standards.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
• Strong communication, interpersonal, and leadership skills, with proven experience collaborating across teams and managing vendor relationships and negotiations.
• Ability to work in fast-paced environments, adapt to changing priorities, and willingness to travel across Australia and the APAC region as required.

APPLY

Fluence uses LinkedIn Talent Hub to manage our recruitment process. To be considered for this and all roles at the company, applicants must apply directly on LinkedIn here.

Fluence IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status.

Our Culture

At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.

Unleash Voices

We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.

Customer Fluent

Our customers are at the heart of everything we do. We’re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.

Infinite Impact

We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.

All In

We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.