Technical Solar Supervisor

About Omnidian

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries.  Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience.

We formed in the US in 2016 and added our Australia team in 2022. In 2025, Omnidian acquired Solar Service Guys, Australia’s largest dedicated solar service network.

Our vision is to become a global IoT leader, and we are hiring talented and passionate individuals around the world, including a possible talent hub in Costa Rica. If you're interested in delivering cutting-edge support and unmatched customer experience to solar investors across the globe, come apply to chat with us.

The Job

Omnidian’s Residential Operations Team is seeking a Solar Expert Supervisor.  If you are passionate about people engagement and creating a positive work environment for all employees, we are excited to meet you. We are looking for someone who is inspired to lead a team delivering outstanding customer experiences in technical customer support. You are curious about solving technical issues for customers while coaching and supporting your team to their highest potential.

Our ideal candidate will be able to lead and inspire their team. You will drive high accountability across the team and are a role model in this regard. This role will be involved in day-to-day support work while also executing the strategic vision of the team. Solar Expert Supervisors will work closely with other leaders on the Solar Expert Team, as well as support and coach a group of 8 TO 12Solar Experts through check-ins and functional support.

We are looking for a candidate who can work with both our English and our Spanish-speaking customers.

• Culture of Growth: A collaborative environment with mentorship and opportunities for career advancement.
• Inclusive Community: Global affinity groups, supportive policies, and a commitment to diversity, equity, and inclusion.

• At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:

• Lead a team with a target of 8 to 12 Technical Support Experts.
• Conduct 1:1 check-ins at least bi-weekly to stay close to questions, concerns, and performance management.
• Oversee and approve timesheets and time off requests.
• Provide feedback for teammates through coaching on diagnosing and troubleshooting issues with systems using internal and external platforms.
• Partner with leadership on drafting semi-annual reviews.
• Conduct individual quality reviews and provide feedback.

• Orchestrate day-to-day team tasks.
• Ensure team’s training goals are met.
• Identify and communicate process challenges, collaborating on team improvement efforts (e.g., working with stakeholders to create/revise knowledge base and training content).
• Contribute to building inspection mechanisms and escalate to leadership performance concerns, potential risks in retention, engagement, project timelines, and work quality.

• Highly organized
• Ability to develop and empower a team
• Strong interpersonal and leadership skills
• Take ownership resolving issues to completion
• Proactive communication skillsKeen attention to detail and accuracy

• A strong ability to communicate with customers in English and Spanish via phone and email.
• 2+ years of solar experience, gaining in-depth knowledge of solar photovoltaic (PV) systems, including system design, installation, operation, and maintenance.
• Familiarity with solar inverters, panels, mounting systems, and monitoring software is essential. 
• 3-5 years of proven experience in providing technical support or customer service.
• You should have a track record of resolving technical issues, answering customer inquiries, and providing guidance on system optimization and troubleshooting.
• 6+ months of formal or 12+ months of informal leadership experience

• CRM experience such as Zendesk or Salesforce Service Cloud
• Extensive knowledge of Solar Storage Systems
• NABCEP or similar solar technical certification
• Ability to communicate to customers in Spanish via phone and email

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• We’re a fast-growing company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply. 

• We plan to have this role start in the first few months or so of 2026 to supplement our growing US teams. If you would like to show your interest and get on our initial candidate list, come apply! 
• We are unable to provide sponsorship for this role, now or in the future
• This role would be on site in an office in San José, exact location TBD.

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer.  We are committed to diversity in the workplace.  We make employment decisions on the basis of merit and business need.  We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.