System Specialist, IT
OmnidianAbout Omnidian
Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience.
We are a certified B Corp that formed in the US in 2016 and have been growing globally since then. We expanded to Australia in 2022, acquired Solar Service Guys in Australia in 2025, and have opened up a new talent hub in Costa Rica in 2026. Be part of the "First Wave" experience! You would be a founding member of our Costa Rica team, helping us build a brand-new hub from the ground up.
Pura Vida is more than a slogan; it’s the peace of mind we provide our solar customers and the culture we are building together in San José and around the globe. Come join us!
The Job
As a Systems Specialist at Omnidian, you will be an essential part of our IT team, responsible for supporting and maintaining our global IT infrastructure.
You’ll be the primary point of contact for our team members when they need technical help, ensuring everyone has the tools they need to succeed in our mission to protect the planet. Reporting to IT leadership, you will manage daily operations like hardware setups and software troubleshooting while gaining hands-on experience with high-level infrastructure projects.
\nIT Support & Administration
- Provide day-to-day support for end-user Windows and Mac workstations, office software, and licensing.
- Respond to global service desk tickets and deliver timely resolutions to technical issues.
- Manage user account provisioning and permissions across various systems.
- Maintain an accurate inventory of all IT assets and software licenses.
- Support employee onboarding/offboarding for a global remote staff.
- Act as a key contributor to the team Knowledge Base by developing help articles and Standard Operating Procedures (SOPs) in real-time as new issues are encountered and new systems are deployed.
- Execute technical tasks for infrastructure projects (e.g., OS version deployments, configuration updates) under senior guidance.
- Assist in the rollout of new 2026 initiatives, including IDP solutions, new MDM platforms, and ITAM solutions.
- Use in-depth tool knowledge to determine the right technical solutions for departmental needs.
- Contribute to technical aspects of IT initiatives and user "How-To" guides during the deployment of new systems.
- Partner with the Information Security Team and senior IT staff to swiftly execute tasks required to remediate security findings and vulnerabilities.
- Operate within the ITIL framework for service delivery, following a disciplined approach to incident, request, and change management.
- Maintain a rigorous focus on proper Change Management procedures; demonstrate a deep understanding of the potential impact of infrastructure changes before execution to ensure minimal business disruption.
- Leverage AI tools including Gemini, Claude AI to troubleshoot complex technical issues, synthesize logs, and analyze technical data.
- Use Generative AI as a partner to rapidly draft, fine-tune, and standardize SOPs and knowledge base documentation.
-
Flexible & Resilient: You thrive in dynamic environments and are comfortable with non-standard hours when business-critical situations arise.
-
Operational Awareness: You possess the situational awareness to identify how a single system issue can impact global productivity and act swiftly to mitigate risks before they escalate into incidents.
-
Independent Critical Thinker: You are an independent problem-solver who can evaluate complex scenarios and determine the most effective technical solution under the guidance of senior mentors.
-
AI-Augmented Mindset: You proactively use AI tools like Gemini and Claude AI to increase your "speed-to-solution" for troubleshooting, process development, and documentation.
-
Communicator: You have articulate written and verbal communication skills, essential for a global, remote-first environment
-
Professional Experience: 2+ years in IT support, system administration, or a related field.
-
Global mindset: Experience working with colleagues across multiple countries
-
OS Mastery: Proficiency in managing and troubleshooting both Mac and Windows systems.
-
Standardized Frameworks: Familiarity with ITIL lifecycle stages (Incident, Problem, and Change Management).
-
AI Proficiency: Demonstrated experience leveraging AI platforms (Gemini, Claude AI, etc.)
-
Technical Breadth:
-
Experience with Google Workspace and/or Microsoft Azure.
-
Familiarity with VOIP, Enterprise Malware, CRM Platforms, and MDM solutions.
-
Understanding of networking (TCP/IP, DNS, DHCP, VLANs, routing, firewalls).
-
Experience with VPN technologies and client configuration.
-
-
AI-Assisted Troubleshooting: Proven experience leveraging AI tools (e.g., Gemini, Claude AI, ChatGPT) to synthesize logs, troubleshoot complex OS issues, or draft technical documentation.
-
Cloud-Native Foundations: Familiarity with managing cloud service providers (AWS, GCP, or Azure) beyond simple user administration.
-
Advanced Automation: Experience building or maintaining workflows in tools like Make, Zapier, or Power Automate to bridge data between SaaS platforms.
-
Security & Audit Exposure: Participation in security remediation tasks or internal readiness for audits like SOC2 or ISO 27001.
-
Systems Implementation: Experience assisting in the rollout of enterprise-wide software, such as an IDP (Okta/JumpCloud), MDM, or a CRM like Salesforce.
-
Infrastructure Mindset: Foundational knowledge of networking (TCP/IP, DNS) and identity architecture (SAML, SCIM, OIDC).
-
Professional Growth: Actively pursuing or holding certifications that align with our stack, such as ITIL 4 Foundation, CompTIA Network+, or Security+.
- Our office is in Ezacau Village in San José
- For this role, you will be in the office five days per week
- We plan to have this role start by mid-June
- We are unable to provide sponsorship for this role, now or in the future
- Because we support a global, remote workforce across the US, Australia, and Latin America, this role will work some overtime or weekends when critical and urgent situations arise, in compliance with the Labor Code
- Culture of Growth: A collaborative environment with mentorship and opportunities for career advancement.
- Inclusive Community: Global affinity groups, supportive policies, and a commitment to diversity, equity, and inclusion.
- We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!
- We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples, or this Omnidian Career Experience overview on YouTube.
- We’re a fast-scaling growth company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s going to be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.
- Committed to Parity: We eliminate the "negotiation tax" by placing candidates within the band based on verified professional experience and skill set, not bartering ability, and by giving our best offer up front. This is a core part of our mission to ensure gender pay equity and fairness across the board.
- Comprehensive Health Coverage: Your well-being is our priority. We cover 100% of health insurance monthly premiums for employees and 50% for your dependents.
- Currency: You will be paid in US Dollars on a semi-monthly basis and responsible for any conversion fees
- Compliant Employment: Omnidian uses Rippling Costa Rica S.R.L. as our Employer of Record. They will handle your payroll, taxes, benefits, and statutory protections.
We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.
We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.