Support Specialist II

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, you will enjoy:​
• Medical, Dental, and Vision Insurance with company premium assistance​
• Life, AD&D, and long-term disability coverage paid for by the company​
• RRSP company match ​
• Paid vacation, sick and personal time​
• Paid company holidays​
• Paid Volunteer Time; giving back to our communities is important to us​
• Employee Referral Bonus Program​
• Employee Recognition Program – convert your recognition points into gift cards​
• Employee Assistance Program – offers benefits to help you manage daily responsibilities​
• Access to training opportunities to advance further in your career

Job Description

We’re looking for a talented individual…

To join our team as a Support Specialist II to support the delivery of a residential energy affordability and greenhouse gas reduction program in British Columbia. As part of a close‑knit, mission‑driven team, you will work directly with the public to understand their needs, support program applications, and help guide participants toward energy‑saving solutions that improve affordability and reduce emissions.

In this role, you will manage application administration, respond to customer and assessor inquiries, maintain accurate records, and support reporting and inspection coordination. The ideal candidate brings strong communication and organizational skills, a collaborative mindset, and experience in customer service or administrative support. This position plays a key role in ensuring a smooth, positive experience for program participants and the successful day‑to‑day operation of the program.

Candidates must be located in British Columbia to be considered.

You’re a great fit if you can…

• Support application administration processes, including intakes, transfers, cancellations, and assignments.

• Prepare and issue information requests to customers and assessors to resolve submission deficiencies.

• Accurately document and maintain customer records in internal systems.

• Manage and respond to incoming email and phone inquiries in a timely, professional manner.

• Prepare and maintain reports to track and monitor project activity.

• Assist with scheduling and coordinating site inspections.

• Perform other related duties as required.

Exciting candidates have…

• Post‑secondary education.

• 1+ year of relevant customer service and/or administrative experience.

• Strong written and verbal communication skills.

• Proficiency with Microsoft Office, particularly Excel.

• Ability to work effectively with all levels of management, colleagues, and external contacts.

Targeted Compensation

$24/hr

Compensation Range

Currency

Type

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.