Service Operations & Maintenance Supervisor

Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com.

Job Description:

The Service Operations & Maintenance Supervisor

Provides on-site engineering and technical support for company products. This may include a variety of troubleshooting of systems and software. Ongoing activities may include equipment maintenance, systems upgrades, stress testing and necessary systems repairs. May coordinate with regional technical support centers for remote diagnostics and assessment.

Job description

Remotely manage the BESS system (battery, inverter, transformer, etc.):

a. Identify issues, diagnose the system, and analyse risks.

b. Develop and implement solutions for hardware and software using company platforms, tools and libraries.

c. Plan the maintenance/repair process, including timeframe, spare parts, and documentation.

d. Continuously improve system performance.

• Coordinate, train and lead the supplier’s (i.e. maintenance subcontractor) team during on-site troubleshooting and maintenance.
• Interact with customers to meet their needs, create and submit timely reports, and follow up on requests.
• Ensure safe operations and maintenance activities on-site, prioritising safety as our top priority.
• Collaborate with various stakeholders, including customers, subcontractors, project management, OEM, product, software and technical teams.
• Record incidents in the maintenance platforms (Jira, Salesforce), track the progress of solutions and investigations, and ensure they move forward without delays.
• Manage assets, register in the platform, track historical records.
• Use a personal company laptop as your main tool.
• Be familiar with main contractual requirements.

Qualifications

• Technical education at MBO level in electrical engineering or similar.
• At least 2-3 years industry electrical experience.
• Ability quickly to learn how to use a company hardware, software, digital tools.
• Valid driver's license (category B), willingness to travel (15% of time) to the sites in Europe.
• Good communication skills (written and verbal) in English.
• Be proactive, creative, team player, get the things done, ready to learn and support others.
• Able to work on several tasks, coordinating multiple sites.
• Holder of Dutch residence and physically located in the Netherlands, or holder of EU passport and willing to relocate to the Netherlands.
• Fit Fluence Culture: be Responsible, Agile, Lead and Fun!

Our values

We are guided by our passion to transform the way we power our world. Achieving our goals requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed.

We are Leading Fluence currently has thousands of MW of energy storage projects operated or awarded worldwide in addition to the thousands of MW of projects managed by our trading platform and we are growing every day.

We are Responsible Fluence is defined by its unwavering commitment to safety, quality, and integrity.

We are Agile We achieve our goals and meet our customer’s needs by cultivating curiosity, adaptability, and self-reflection in our teams.

We are Fun We value the diversity in thought and experience of our coworkers and customers. Through honest, forthcoming, and respectful communications we work to ensure that Fluence is an inclusive and welcoming environment for all.

Our Culture

At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.

Unleash Voices

We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.

Customer Fluent

Our customers are at the heart of everything we do. We’re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.

Infinite Impact

We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.

All In

We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.