Service Manager

Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com.

Job Description:

Role Overview

We are looking for a Service Manager to lead and optimize service operations across multiple sites. This role is critical to ensuring safe, efficient, and consistent service delivery while driving operational excellence and supporting strategic initiatives. You will manage a team of Service O&M Supervisors, oversee subcontractor performance, and collaborate with internal and external stakeholders to ensure seamless operations and customer satisfaction.

Key Responsibilities

• Lead and develop Service O&M Supervisors, ensuring safe and consistent service execution across all sites.
• Plan and allocate resources for regional operations, monitor workloads, and drive operational efficiency.
• Manage warranty obligations with customers and OEMs, including extensions and claims.
• Drive regional KPIs (e.g., availability, FTB, Salesforce, claims) and lead root cause analysis for major or recurring incidents.
• Select and onboard subcontractors, provide input on RFQs, evaluate proposals, and support contract negotiations.
• Oversee subcontractor performance to ensure compliance with contracts, SLAs, and KPIs.
• Ensure adherence to local regulations, safety standards, and operational requirements across all countries of operation.
• Align regional operational expenditures with contractual obligations and cost allocation requirements.
• Support the Service Director in implementing regional service strategies and continuous improvement initiatives.
• Collaborate with stakeholders to ensure smooth handovers and adoption of new sites at commercial operation start.
• Address complex customer and subcontractor concerns using LTSA and O&M contract clauses, proactively resolving ambiguities.
• Take the commercial lead for additional work, ensuring accurate quoting, billing, and collection, and support upsell opportunities.
• Manage timely escalation and resolution of issues via JIRA, coordinating ticket priorities across the region.

Required Qualifications and Experience

• Proven experience in managing regional service operations within the energy or industrial sector.
• Strong leadership skills with experience developing and managing teams.
• Solid understanding of warranty management and contractual obligations.
• Demonstrated ability to manage subcontractor relationships and performance.
• Knowledge of safety standards, regulatory compliance, and operational best practices.
• Experience in financial oversight and cost allocation for service operations.
• Excellent stakeholder management and communication skills.
• Proficiency in tools such as Salesforce and JIRA.

Additional Skills

• Familiarity with long-term service agreements (LTSA) and O&M contracts.
• Experience with continuous improvement methodologies.
• Ability to analyze KPIs and implement corrective actions.
• Multilingual capabilities are a plus.
• Project management certification (e.g., PMP) is desirable.

Our Culture

At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.

Unleash Voices

We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.

Customer Fluent

Our customers are at the heart of everything we do. We’re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.

Infinite Impact

We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.

All In

We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.