Senior Director, Customer and Corporate Systems

Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com.

Job Description:

Role Overview

This role reports to the VP, Enterprise Applications and provides enterprise level leadership and accountability for Fluence’s Customer and Corporate application ecosystem. The Director owns outcomes across Revenue, Financial Close, Workforce Lifecycle, and Customer Operations and serves as the single executive owner for the end to end digital enablement of these value streams. The role directly influences company performance, scalability, and risk posture.

Key Responsibilities

• Own platforms supporting core revenue generation, financial close, workforce operations, and customer delivery across the enterprise.
• Be accountable for technology outcomes impacting multiple global business units and regions.
• Oversee systems representing material operational, financial, and compliance risk to the company.
• Ensure system controls, data integrity, and audit readiness across Customer and Corporate platforms in partnership with Security, Compliance, and Finance.
• Represent IT in enterprise governance forums influencing funding, sequencing, and prioritization of company wide initiatives.
• Serve as executive decision authority for Customer and Corporate technology investments, balancing enterprise priorities, risk, and return across Finance, Sales, HR, and Operations.
• Partner with business leaders to drive user adoption and organizational readiness for new system deployments.
• Develop executive level roadmaps and dashboards that communicate portfolio health and strategic impact.

Integrated Delivery

• Oversee end to end Lead to Cash, Record to Report, and Hire to Retire process flows.
• Ensure seamless integration between front office systems such as Salesforce and back office systems such as SAP and Workday.
• Define and enforce IT service level standards for system performance, support resolution, and processing accuracy.
• Own data governance frameworks for customer, finance, and employee master data to ensure a single source of truth.

Team Leadership

• Lead a multi layered organization of managers, architects, business analysts, and system experts.
• Build succession pipelines for Director and Senior Manager level roles.
• Manage a blended delivery model of internal employees, offshore resources, and third party partners.
• Own investment tradeoffs and long range financial planning for Customer and Corporate platforms.
• Conduct quarterly business reviews with strategic partners such as Salesforce and SAP.
• Strategic Roadmaps and Application Strategy
• Define application lifecycle strategies that balance innovation with reduction of legacy technical debt.
• Translate business objectives into multi year technical roadmaps and investment plans.
• Monitor market trends and emerging SaaS capabilities to maintain a competitive enterprise technology stack.
• Evaluate and rationalize redundant applications to simplify the Customer and Corporate technology landscape.

Innovation

• Identify opportunities for automation and AI driven insights across Customer and Corporate platforms.
• Define and govern enterprise automation and AI roadmaps with clear controls and measurable business impact.
• Apply analytics to identify bottlenecks in Lead to Cash and other value streams.
• Drive self service capabilities within Workday and customer platforms to reduce manual effort.

Required Qualifications and Experience

• Twelve or more years of experience in Enterprise Applications, including at least five years in a senior leadership role.
• Demonstrated executive presence and ability to partner effectively with business executives.
• Deep experience managing complex enterprise ecosystems combining SaaS and ERP platforms.
• Proven leadership with Salesforce, SAP, and Workday. SAP Finance experience strongly preferred.
• Bachelor’s degree in Information Technology, Business, or a related field.

• MBA preferred.

Our Culture

At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.

Unleash Voices

We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.

Customer Fluent

Our customers are at the heart of everything we do. We’re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.

Infinite Impact

We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.

All In

We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.

Equal Opportunity Employer
At Fluence, we believe great teams are built on a collaborative and connected culture. We’re proud to be an Equal Opportunity Employer and welcome qualified applicants of all backgrounds. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity or expression, genetic information, or any other status protected by law.

Work Authorization
To join our team, you’ll need to be legally authorized to work in the United States at the time of application and throughout your employment, without the need for employer sponsorship. Please note that Fluence does not sponsor work visas for this position.