Senior Business Operations Director

Location

This role will be onsite in Charlotte, NC

Summary of Role

As the Senior Business Operations Director, your role consists of two main functions: glue and swat.  As glue, you will lead the Operating Rhythm of the company. This includes leading our corporate strategy (determining how we invest across our business units), and operating rhythms (tracking business unit performance to plan and forecast, and facilitating our monthly and weekly business reviews).  As a swat team member, you will be asked to step in and lead on high-impact, high-complexity projects, whether incubating a new concept, resolving a business critical problem via analysis, project management, strategy, stakeholder management, and communications.  Reporting to the SVP of Business Operations, you will partner with the leadership team on corporate strategy, with business unit leaders to prep and orchestrate weekly, monthly, and quarterly business reviews, and cross-functionally with multiple teams (Product, Operations, Sales, Finance) on high-priority projects.

Strategic & Tactical  

• Support the Leadership Team in the ongoing review and assessment of new ideas through our investment evaluation process
• Partner with Business Units to unlock insights within their businesses, as well as prepare weekly, monthly, and quarterly business reviews.
• Partner with the Leadership Team and Business Unit Leaders to establish OKRs, and make reporting seamless through operating scorecards.
• Lead management of top priority projects, creating reporting mechanisms on progress and driving projects to successful completion.
• Use your experience to build effective communication plans and execute against them.
• Prioritize building cross-functional relationships and establishing foundations of trust as a business partner
• Leverage your experience in change management to help shepherd organizational and operational change 

Requirements

• 10+ years of work experience in a relevant field with cross-functional and collaborative management experience, and a track record of utilizing data to drive business impact required; Ideal experience is in complex operational or marketplace businesses.
• Executive presence with strong communications skills; strong organizational skills, attention to detail, ability to prioritize and a strong bias for solving problems.
• Outstanding strategic planning skills and the ability to translate complex company objectives into actionable plans.
• Data oriented with the ability to leverage analytics to inform key decisions. Be able to share metrics from previous operations managed and have extensive knowledge of the latest systems / platforms. You will deeply understand how and when to optimize for each metric and understand how to create dashboards to reflect these metrics.
• History of identifying and developing business cases for strategic growth initiatives and shepherding operational improvements from ideation to implementation.
• Previously worked at an organization, or within a business unit, that experienced significant growth. Comfortable operating in an environment that is lean, fast moving. Must have the ability to wear multiple hats and has the ability to adjust processes / systems as the company scales. Ability to create structure in ambiguous fast-moving environments
• Demonstrated success in managing multiple stakeholders and resolving conflict within teams, prioritizing and driving to results with a high emphasis on quality. 
• Advanced data skills (e.g. Excel, Sheets, Looker)
• EDUCATION: Undergraduate degree is required. MBA is preferred.