Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com.
Job Description:
The People Operations Analyst/Specialist plays a key role in delivering consistent, high-quality HR experience across the organization. Sitting at the intersection of systems, service delivery, and process improvement, this role supports employees and HR partners across the full employee lifecycle — from onboarding through offboarding — while maintaining data integrity in our core HR platforms and driving continuous improvement in how we operate.
This is a hybrid generalist/specialist role well-suited for an HR professional who brings hands-on Workday and experience, a service-first mindset, and an analytical approach to identifying and solving operational problems.
Key Responsibilities
HR Service Delivery (Tier 1–2 Support)
Serve as a primary point of contact for employee and manager HR inquiries via the Workday Help ticketing platform, providing timely, accurate, and professional resolution of Tier 1 and escalated Tier 2 cases.
Maintain the HR case queue, ensuring SLAs are met and cases are properly documented, categorized, and resolved or escalated appropriately.
Support the employee lifecycle by processing transactions across onboarding, job changes, leaves of absence, and separations with a high degree of accuracy and attention to detail.
Partner with HR Business Partners, Payroll, Benefits, and Talent teams to resolve cross-functional employee issues and ensure a seamless experience.
Contribute to the development and maintenance of employee-facing knowledge base articles and FAQ content within Workday Help.
HRIS Systems & Data Integrity (Workday)
Execute HR data transactions in Workday across core HCM functions, including staffing, compensation changes, position management, and organizational changes.
Conduct regular data audits to identify and remediate discrepancies, ensuring the accuracy and integrity of employee records across systems.
Support testing efforts for Workday, including participating in UAT for system updates, open enrollment, and other cyclical HR processes.
Act as a first-level resource for transactional-related questions from HR partners and employees, troubleshooting access and usability issues.
Process Improvement & Documentation
Identify inefficiencies in existing HR processes and procedures and collaborate with the broader HR Operations team to design and implement improvements.
Document standard operating procedures (SOPs), process maps, and training guides for HR operational workflows, maintaining version control and ensuring materials stay current.
Analyze recurring case themes and data trends to surface insights and recommend proactive solutions that reduce ticket volume or improve resolution time.
Participate in and support HR project work including system implementations, policy rollouts, and operational readiness efforts.
Assist with post-implementation reviews to evaluate the effectiveness of process changes and identify further optimization opportunities.
Team Collaboration & Development
Build and maintain productive working relationships with HR partners, employees, and cross-functional stakeholders (IT, Finance, Legal) to resolve mutual problems and support shared goals.
Provide informal coaching and guidance to junior team members and new HR Operations staff on systems, processes, and service standards.
Contribute to team meetings, retrospectives, and knowledge-sharing sessions to continuously improve team capability and cohesion.
Qualifications
Required
1-3 years of experience in HR Operations, HR Shared Services, or a related HR function.
Hands-on experience with Workday HCM, including processing transactions and running reports. Experience working with other HCMs, ie UKG, Dayforce, Success Factors, Paycom, Paylocity will be considered.
Experience working within an HR service delivery or case management platform (ServiceNow, Zendesk, Workday Help).
Strong attention to detail and commitment to data accuracy and confidentiality.
Ability to analyze straightforward problems, identify root causes, and apply standard procedures to resolve them.
Effective written and verbal communication skills, with the ability to explain HR concepts and processes clearly to diverse audiences.
Demonstrated ability to prioritize and manage multiple tasks in a fast-paced environment.
Preferred
Experience supporting multiple HR operational functions (e.g., Benefits, Talent Acquisition, Compensation) in a hybrid generalist/specialist capacity.
Familiarity with process documentation tools (e.g., Lucidchart, Confluence, Monday, or similar).
Exposure to HR data reporting and basic analytics.
Experience participating in HRIS configuration, testing, or implementation projects.
What Success Looks Like
In the first 6–12 months, a successful HR Operations Analyst will:
Achieve consistent, high-quality resolution of Tier 1–2 HR cases within defined SLAs.
Maintain a high standard of Workday data integrity through proactive auditing and accurate transaction processing.
Build trusted working relationships with HR partners and cross-functional stakeholders.
Begin informally mentoring newer team members on systems and workflows.
Our Culture
At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.
Unleash Voices
We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.
Customer Fluent
Our customers are at the heart of everything we do. We’re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.
Infinite Impact
We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.
All In
We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.
Equal Opportunity Employer
At Fluence, we believe great teams are built on a collaborative and connected culture. We’re proud to be an Equal Opportunity Employer and welcome qualified applicants of all backgrounds. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity or expression, genetic information, or any other status protected by law.
Work Authorization
To join our team, you’ll need to be legally authorized to work in the United States at the time of application and throughout your employment, without the need for employer sponsorship. Please note that Fluence does not sponsor work visas for this position.