Operations Supervisor

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, you will enjoy:
• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

Job Description

We are looking for a talented individual…

To join our team as an Operations Supervisor! In this role you lead a team of Program and Operations Support staff and ensure the smooth, efficient execution of internal processes that drive successful program and project delivery for our clients. You will oversee day‑to‑day operational workflows, support individual programs or full portfolios, and champion data accuracy, process improvement, and team development.

While primarily an internal-facing role, you will collaborate regularly with cross-functional partners and occasionally interface with clients to maintain alignment, resolve issues, and support program goals. You will foster a high‑performing, flexible team through coaching, cross‑training, and structured support, while also owning key operational deliverables such as performance reporting, data quality checks, and the management of large datasets.

This is a great opportunity for a people-focused leader who thrives in a dynamic environment, balances quality with efficiency, and enjoys improving processes that help teams and programs succeed.

You’re a great fit if you can…

• Lead and develop a team of experienced professionals through regular meetings, coaching, and collaboration.

• Promote cross‑training to strengthen team flexibility, coverage, and shared process knowledge.

• Own and track assigned program deliverables, including weekly, monthly, quarterly, and annual performance reporting.

• Perform quality checks on client reporting data and resolve incomplete or inaccurate applications.

• Accurately manage large datasets using multiple tools and systems.

• Oversee projects involving the transition of data processing or operational tasks to other departments.

• Communicate effectively with internal and external stakeholders.

• Support task prioritization and manage competing data requests and deadlines.

• Achieve performance targets while ensuring accuracy, quality, and compliance with program requirements.

Exciting candidates will have:

• 2–4 years of experience in operational or program support roles.

• At least 2 years of people‑management experience.

• Proficiency with CRM platforms (e.g., Salesforce, Microsoft Dynamics).

• Advanced Microsoft Excel skills (PowerBI is a huge asset).

• High school diploma or GED required.

• Must reside in the Greater Lansing area.

• Ability to pass a criminal background check.

Targeted Salary:

$55,000-$60,000

Compensation Range

Currency

Type

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

CLEAResult does not provide sponsorship of any kind. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.