Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com.

Job Description:

Location: Bangalore, India (24/7 Rotational Shift – Work from Office, 5 Days/Week)

Role Type: Full-time

About the Role

The Remote Monitoring and Diagnostics Center (RMDC) is the mission-critical arm of global service operations. As a Lead RMDC Engineer, you will act as the Shift Lead and technical anchor for the RMDC team, overseeing real-time operations of a global fleet of Battery Energy Storage Systems (BESS).

You will be responsible for leading a team of 8–12 engineers, ensuring high system availability, operational discipline, and consistent execution of monitoring, diagnostics, and incident response. This role demands strong leadership, technical depth, and operational ownership to drive continuous improvement in RMDC performance.

Key Responsibilities

Shift Leadership & Team Management

• Act as the Shift Lead for 24/7 RMDC operations, ensuring seamless monitoring and response coverage
• Lead, mentor, and manage a team of 8–12 RMDC Engineers during shifts
• Provide real-time guidance and decision-making during critical incidents and escalations
• Ensure proper shift handover discipline, operational continuity, and adherence to SOPs

Incident Management & Escalation

• Own end-to-end incident management during shift hours, including prioritisation and resolution tracking
• Act as the primary escalation point for critical and high-severity alarms
• Drive coordination between RMDC, Field Service, Engineering, and Product teams
• Ensure SLA adherence and minimise Mean Time to Repair (MTTR)

Technical Leadership & Advanced Troubleshooting

• Provide technical leadership in remote diagnostics across the full BESS system
• Support engineers in troubleshooting SCADA, Linux systems, industrial networking, and site controllers
• Perform complex root cause analysis (RCA) for recurring or critical issues
• Ensure best practices in system monitoring, log analysis, and data interpretation

Training, Mentorship & Team Development

• Conduct structured onboarding and training programs for new RMDC engineers
• Drive competency development in Linux, SCADA, networking, and BESS systems
• Identify skill gaps and implement continuous learning initiatives
• Ensure readiness of engineers to independently handle shifts and incidents

Documentation & Process Governance

• Own and enforce RMDC operational documentation standards (SOPs, runbooks, shift notes)
• Ensure high-quality incident documentation and RCA reports
• Drive improvements in knowledge base, troubleshooting guides, and playbooks
• Maintain consistency in reporting and audit readiness

Operational Excellence & Continues Improvement

• Identify trends and recurring issues to drive preventive actions and system improvements
• Collaborate with Product/Engineering teams to resolve systemic issues
• Ensure adherence to compliance requirements, security practices, and operational standards
• Lead initiatives to improve team efficiency, automation, and monitoring quality

Qualifications & Experience

Education:

• Bachelor’s degree in Engineering (Electrical / Electronics / Mechanical / Computer)
• Master’s degree preferred (M.Tech / M.Sc or equivalent)

Experience:

• 8+ years in NOC / ROC / RMDC or industrial operations
• Prior experience as Team Lead / Shift Lead / Tech Lead

Technical Skills:

• Strong Linux systems expertise (log analysis, troubleshooting)
• SCADA systems and industrial protocols (e.g., Modbus)
• BESS systems understanding (PCS, BMS, HVAC)
• Electrical systems and power electronics knowledge
• Industrial networking knowledge
• ITIL / ITSM knowledge and incident, Problem, Change management practices
• Ticketing tools include Salesforce, Jira, Service Console, and ServiceNow

Preferred ("Plus") Skills:

• Experience in Battery Energy Storage Systems (BESS) / Renewable Energy
• Strong understanding of Power Electronics (Inverters, Transformers)
• Experience with incident/ticketing tools and monitoring platforms
• Exposure to process improvement, automation, or operational analytics

Key Competencies

• Strong leadership and decision-making skills under pressure
• Excellent communication and cross-functional coordination
• High level of ownership and accountability
• Ability to drive team discipline and operational excellence
• Problem-solving mindset with focus on root cause and prevention

Our Culture

At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.

Unleash Voices

We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.

Customer Fluent

Our customers are at the heart of everything we do. We’re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.

Infinite Impact

We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.

All In

We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.