IT Service Desk Technician (m/f/d)
Fluence Energy GmbHFluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com.
Job Description:
Role Overview
The IT Service Desk Technician provides first-line technical support to end users, resolving hardware and software issues in a timely and professional manner. This role serves as the primary point of contact for IT support, ensuring smooth day-to-day operations across office systems, devices, and applications. The position also supports IT administration tasks and contributes to maintaining efficient help desk processes.
Key Responsibilities
Provide remote and on-site technical support for hardware, software, and Office 365 environments
Act as the first point of contact for all IT support requests, including printers, copiers, and telephony systems
Diagnose technical issues, recommend solutions, and implement fixes in a timely manner
Set up, configure, and deploy desktop systems, including Windows PCs and Apple Macs
Create, manage, and maintain user accounts in Active Directory
Support and troubleshoot Office 365, SharePoint, and ServiceNow-related issues
Log and track all support interactions using help desk tools (ServiceNow)
Maintain and contribute to the IT knowledge base
Procure, install, and support peripheral equipment (monitors, keyboards, mobile devices, etc.)
Maintain hardware and software inventory systems
Troubleshoot and support audio/video conferencing systems
Provide on-site IT support for the Erlangen office
Support and administer core hosted applications
Collaborate with local IT vendors to resolve technical issues
Assist with documentation, user guides, and installation procedures
Required Qualifications & Experience
5+ years of experience in IT support or service desk environments
3+ years of experience supporting macOS (Mac OSX) environments
Strong knowledge of Office 365, Active Directory, and identity management
Solid understanding of network architecture and device management
Experience supporting both Windows and Mac hardware
Experience setting up and troubleshooting audio/video conferencing systems
Strong problem-solving and analytical skills
Excellent English and German written and verbal communication skills
Ability to work on-site in an office environment, 4 days per week
Experience with ServiceNow or similar ITSM tools
Experience maintaining IT documentation and user guides
Our Culture
At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.
Unleash Voices
We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.
Customer Fluent
Our customers are at the heart of everything we do. We’re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.
Infinite Impact
We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.
All In
We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.