IT Analyst- End User Services

Job Description:

Overview

Deriva Energy is a leading Independent Power Producer in the US renewables market, with over 6 GW of operating or under construction wind, solar and storage projects across the country. Deriva’s ultimate parent is Brookfield Renewable and is poised for dynamic growth across its wind, solar, and storage portfolios. Join a dynamic team committed to excellence and innovation who envision a future of energy independence using resilient, carbon-free generation. We offer competitive compensation, comprehensive benefits, and the opportunity to make a significant impact in the rapidly evolving renewable energy industry. Deriva empowers customers with innovative clean energy solutions that strengthen communities and serve future generations.

Summary

This position is responsible for the 2nd level of technical engineering and troubleshooting expertise for the enterprise desktop environment, and includes expertise in networking protocols, desktop security, and a deep understanding and ownership of modern endpoint management platforms, Microsoft Desktop Operation Systems (O/S) and application interaction. The position is primarily responsible for defining, implementing, documenting, communicating, and supporting desktop configurations within Deriva Energy.

This role will be located at the Deriva Headquarters office in Charlotte, NC.

Responsibilities

• Define and document repeatable processes for implementing and managing desktop hardware and operating systems

• Manage Entra / Active Directory computer objects within the desktop environment

• Investigate and troubleshoot Group Policy and configuration settings applied to users and devices

• Develop and maintain scripts to support Group Policy, configurations, and workstation image creation

• Create and manage processes and procedures for desktop image maintenance

• Support and develop tools or scripts to update existing and new desktop operating systems

• Collaborate with cross-functional teams on desktop hardware strategies, guiding principles, and technology roadmaps, with a focus on operational impacts of new technologies

• Provide technical expertise, solution testing, and support throughout project lifecycles

• Help define and drive strategic operational direction for desktop services

• Lead the implementation and adoption of industry best practices

• Serve as the highest level of escalation for complex desktop problem resolution and support

• Assist team members with troubleshooting and resolving advanced desktop issues

• Provide guidance, mentorship, and technical expertise to Tier 3 support specialists

• Consulting Services - includes desktop consulting for end users, application teams, IT Security, and Network Systems Management and Integration Services

• Technical Support – includes desktop support for end users and 2nd level support for the enterprise service desk

• Software support for enterprise applications including, but not limited to M365, Windows 11, middleware (Java, Adobe etc.) and limited first level support for business applications

• Performs other duties as assigned

Basic Qualifications

• Associate’s degree in information technology, computer science, cybersecurity or a related field

• In lieu of an associate’s degree, GED/HS Diploma AND one (1) year or more relevant experience

Desired Qualifications

• Bachelor’s degree in computer science or a related field

• Three (3) years or more work related experience

• Microsoft Certifications (MD-102 Endpoint Administrator, Azure Admin, etc)

• Microsoft Application integration understanding and experience

• Demonstrated ability to recognize and resolve Cyber threats, virus containment and other events that would compromise Deriva Energy’s desktop assets

• Scripting skills and tool usage a plus (Powershell. Python, etc)

• Apple Business and iO/S support

• Demonstrated ability to troubleshoot and resolve end user problems related to the workstation

• Hands-on technical skills for lab testing, proof of concepts, and implementations

• Demonstrated ability to provide operational customer service

• Proven experience in security and networking

• Demonstrated strong teamwork, interpersonal and communications skills

• Understanding and demonstrated proficiency in Active Directory, Entra ID, Intune, Autopilot, Device Configuration

• Platform ownership-Intune Device management/MDM, application packaging, deployment and Manage Engine workstation patching

Working Conditions

• This role is intended to be located at the Deriva Headquarters office in Charlotte, NC.

• This is an in-person position with flexibility to work remotely once per week

Benefits

• Health Insurance

• Dental Insurance

• Vision Insurance

• 401(k) with matching

• Employee assistance program

• Flexible spending account

• Life insurance

• Paid time off

• Parental leave

• Attractive Bonus Potential

Additional Information:

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Deriva welcomes veterans of the United States Armed Forces to apply for this position. Deriva includes veterans of all branches and a diverse set of occupational specialties. We value the independent thinking, problem solving, leadership, and teamwork that our veterans have developed through their service. We welcome applications from any service and any military occupational specialty.

Deriva Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.