Field Service Engineer

Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com.

Job Description:

About the Position

The Field Service Engineer (FSE) plays a critical role in ensuring the reliable operation and long-term performance of utility-scale Battery Energy Storage Systems (BESS). This position focuses on delivering high-quality service, maintenance, and technical support to customers, while actively managing contractors and collaborating with internal teams to drive safety, quality, and performance excellence.

Key Responsibilities

• Work closely with customers to provide timely, professional, and effective responses to service needs.
• Support customer training during commissioning and as required throughout the lifecycle of the system.
• Deliver onsite diagnostic, troubleshooting, and hands-on technical support for BESS equipment.
• Assist the Area Services Manager in managing third-party service contractors, planning and executing both planned and reactive maintenance activities.
• Continuously audit and improve safety, quality, and performance of contractor activities on site.
• Lead quality control activities and verify completed work against established Quality Plans.
• Manage safe maintenance operations using CMMS tools and track performance metrics for assigned sites.
• Maintain professional control of physical inventories, tools, equipment, and assigned assets.
• Ensure compliance with company policies and procedures, including Management of Change, Root Cause Analysis, Inventory Management, Procurement, Peer Review, and Benchmarking.
• Collaborate closely with internal teams such as 24/7 Operations, Performance Analysts, Deployment, and Product Development to ensure continuous improvement and customer success.

Requirements

• Bachelor’s degree in Electrical, Mechanical, or related Engineering field.
• 3–5 years of professional experience in Wind, Solar, or industrial/utility O&M, performance testing, and troubleshooting.
• English communication skills (written and verbal) sufficient for daily collaboration with global teams.
• Willingness to accept assignments requiring extensive overnight travel, including weekends and holidays.
• Ability to provide effective remote technical support to other teams.
• Hands-on field experience in utility-scale or process-heavy industrial environments, including equipment testing, troubleshooting, installation, startup/shutdowns, commissioning, and turnarounds.
• Proven success in challenging projects with demonstrated ownership, creativity, and initiative.
• Strong interest in engineering design and ability to prepare specifications and work plans.
• Excellent communication skills with the ability to motivate colleagues, clients, suppliers, and contractors.
• Desire to learn new skills, business applications, and equipment platforms.
• Ability to manage multiple overlapping projects and resolve scheduling conflicts with stakeholders.
• Experience delegating and managing subcontractor workloads effectively.
• Cooperative and effective in collaborative, fast-moving, and informally structured environments.
• Demonstrated capability in managing contractors within a matrix organization.

Our Culture

At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.

Unleash Voices

We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.

Customer Fluent

Our customers are at the heart of everything we do. We’re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.

Infinite Impact

We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.

All In

We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.