Engineer, RMDC

Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com.

Job Description:

ABOUT THE POSITION: The Remote Monitoring and Diagnostics Center (RMDC) is a mission-critical global team that operates as the first point of contact for diagnosing and resolving issues across Fluence’s worldwide Battery Energy Storage Systems (BESS) fleet. The RMDC ensures 24/7/365 operational availability and performance of energy storage sites by managing incidents, coordinating timely maintenance, and performing proactive monitoring and diagnostics remotely. This role is central to the safe, reliable, and cost-effective performance of the most advanced energy storage assets in the world. KEY RESPONSIBILITIES: As a part of the RMDC, you will: - Act as the remote owner for large-scale BESS sites across the globe - Be the primary point of contact for all operational and technical issues reported via alarms or customer calls - Monitor, diagnose, and troubleshoot a wide range of systems and components including: • Battery Management Systems (BMS) • Power Conversion Systems / Inverters (PCS) • HVAC & Chillers • Ubuntu/Linux Servers • SCADA Systems • Networking Devices: Cisco Routers, Switches, and Firewalls - Coordinate with Field Service Engineers (FSEs), regional operations teams, and technical specialists to resolve incidents within SLA timelines - Ensure safety-first practices during all remote maintenance or guidance provided - Maintain accurate and complete logs, site tickets, and professional service reports within Fluence's service management platform - Proactively identify and implement process improvements to increase uptime, response time, and cost-efficiency - Escalate persistent issues and provide detailed feedback to Engineering, Product, and Installation teams for design and system enhancements - Support planned preventive maintenance (PPM) activities remotely and ensure minimal site disruptions - Participate in continuous knowledge sharing and training to maintain system-wide familiarity across all deployed configurations SHIFT & TEAM STRUCTURE: - Based in Bangalore, working in a 24/7 rotational shift model including weekends and holidays - Part of a global critical response team responsible for uninterrupted remote site management year-round - Support is provided to all Fluence assets across Americas, EMEA, and APAC regions IDEAL CANDIDATE QUALIFICATIONS: - Bachelor’s degree in Electrical, Mechanical, Electronics, or Computer Engineering (BSEE, BSME, BSCE), or Licensed Electrician - Minimum 2-3 years of experience in remote O&M or technical support roles in Energy Storage, Power Generation, or Industrial Automation - Proven hands-on experience in monitoring and remote troubleshooting of: • Battery Management Systems (BMS) • Advanced Power Conversion Systems (PCS) / Inverters • HVAC and Cooling Systems • Ubuntu/Linux OS Servers (RHCSA certification preferred) • Cisco networking devices (CCNA certification preferred) • SCADA and industrial communication protocols (MODBUS, OPC, BACnet, etc.) - Comfortable in high-pressure environments with a focus on uptime, service quality, and customer satisfaction - Excellent verbal and written communication skills with a strong customer-first approach - Experience working with incident management and ticketing systems - Strong documentation, reporting, and analytical skills using Microsoft Office and service platforms - Physically capable to support field teams if needed (lifting up to 40lbs, climbing ladders/steps, etc.) - Willingness to work rotational night shifts, holidays, and support weekends as part of a 365-day operational team WHY JOIN FLUENCE RMDC? - Be a part of the core global operations team that supports the clean energy transition - Work on cutting-edge energy storage technologies - Grow your career in a high-impact, technical role with opportunities to cross-train and collaborate globally - Contribute to improving energy grid stability, sustainability, and resilience worldwide

Our Culture

At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.

Unleash Voices

We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.

Customer Fluent

Our customers are at the heart of everything we do. We’re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.

Infinite Impact

We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.

All In

We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.