Job Description:
Job Title: Field Service Engineer
Location: India (Onsite – working with the India QA team)
Reporting To: Engineering Team, California
Job Summary:
We are seeking for a "Embedded Software Engineer - Field Support" to be onsite in our India office, working closely with our California-based engineering team. This role will focus on troubleshooting field issues related to edge devices and ensuring smooth operation of bare-metal and Linux-based systems. The ideal candidate should have strong debugging skills, experience with Zigbee, embedded systems, and software troubleshooting, and be comfortable working across multiple technologies, including C and JavaScript.
Key Responsibilities:
Onsite Support & Troubleshooting:
- Work onsite with the India QA team to investigate and troubleshoot hardware and software issues in edge devices.
- Identify, log, and debug issues in both bare-metal (C) and Linux-based (JavaScript) applications.
- Collaborate with the California engineering team to relay findings, test patches, and implement fixes.
- Perform diagnostics, root cause analysis, and issue replication in a controlled environment.
Collaboration & Communication:
- Act as a bridge between the India QA team and the California development team, ensuring seamless coordination.
- Provide detailed reports on field issues, including log analysis, test results, and recommended solutions.
- Work closely with the QA team to validate fixes before deployment.
- Participate in stand-up meetings, bug triages, and sprint planning with global teams.
System Monitoring & Documentation:
- Monitor device performance, logs, and error reports to identify potential field issues before escalation.
- Maintain up-to-date documentation for debugging procedures, troubleshooting guides, and issue tracking.
- Assist in training QA team members on device behavior, debugging techniques, and system interactions.
Required Qualifications & Skills:
- Bachelor’s degree in Electronics, Computer Science, or a related field.
- 3+ years of experience in field service, embedded systems, or software debugging.
- Strong knowledge of Zigbee protocol and embedded systems.
- Experience debugging bare-metal firmware (C) and Linux-based applications (JavaScript).
- Familiarity with Linux environments, including shell scripting and log analysis.
- Experience with serial communication, debugging tools, and firmware updates.
- Strong problem-solving skills and the ability to work independently while collaborating with global teams.
Preferred Skills:
- Experience with wireless communication protocols (Zigbee, Wi-Fi, MQTT, etc.).
- Exposure to embedded Linux and real-time debugging tools.
- Basic knowledge of DevOps tools for remote device management.
- Prior experience working in a QA environment or supporting software testing teams.
Additional Information:
- Work Schedule: India business hours with flexibility for occasional syncs with the California team.
- Location: Onsite in our India office, working with the QA team.
- Travel Requirements: Occasional travel may be required for field troubleshooting.
- Compensation: Competitive salary based on experience and qualifications.
At Nextracker, we are leading in the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and software solutions for solar power plants, as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology, data monitoring and analysis services.
For us at Nextracker, sustainability is not just a word. It's a core part of our business, values and our operations. Our sustainability efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity. We are creative, collaborative and passionate problem-solvers from diverse backgrounds, driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations.
Culture is our Passion