Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.
Base is looking for a Deployment Engineer to architect the process for rapid deployments of hardware throughout the state of Texas and beyond. This pivotal role is focused on ensuring a positive customer experience and increased uptime of battery systems.
What You'll Do
Build scalable processes to deploy thousands of batteries for both internal processes and physical build processes, ensuring efficiency and quality.
Develop procedures for installs, field service, and comprehensive documentation to standardize operations.
Drive efficiency across the deployment pipeline.
Set up systems to collect data that will drive continuous process improvements and system changes.
Troubleshoot and triage operational problems, ensuring swift resolution and minimal disruption.
Troubleshoot and diagnose hardware failures, identifying root causes and implementing effective solutions.
Participate in a rotation on-call schedule for managing the fleet.
What You'll Bring
2+ years of experience as a hands-on Mechanical/Manufacturing/Industrial Engineer working on mechanical and/or electromechanical systems.
Experience developing processes and procedures for field work and manufacturing.
Experience working with and managing vendors and subcontractors.
Degree in Mechanical engineering, Manufacturing Engineering, Industrial Engineering, or equivalent experience.
Focus Areas:
Channel Partnerships: Set up channel partnership processes, manage partnership relationships, manage subcontractors, and ensure happy channel partners.
Field Application: Develop field service processes and procedures, support electricians in triaging and troubleshooting hardware.
Hardware: Own install Bill of Materials, roll out new configurations to production, configuration management, and manage hardware issue resolution.
AHJs & Utilities: Manage relationships, develop processes for onboarding new AHJs & Utilities, and drive resolution for issues that arise internally and externally.
Pipeline Efficiency: Simplify internal processes to decrease time spent onboarding members, submitting applications, scheduling installs, etc.
Install Efficiency: Own all install processes and operations to decrease time spent at an install (goal is x2 installs per day).
Install Quality: Improve overall installer success and decrease field service visits for workmanship related issues.
First Principles Thinking: Question assumptions. Principles > rules.
Operate at Base Pace: Focus on what matters, act quickly, and learn by doing.
Give & Get Feedback: Be direct, be humble, and maintain a growth mindset.
Everyone’s an Owner: Follow through on commitments and own results.
Strong Opinions, Loosely Held: Drive clarity and make calls with imperfect information.
Committed to the Mission: Rebuilding the grid is a big challenge. We work hard because we care deeply about the impact we’re creating. We work in-person. It’s not a 9-to-5. We are all-in.
Fun & Optimism Coexist with Grit: Collaboration and celebration coincide with the intensity of building real things.