About Stem - Driven by human and artificial intelligence – Stem is unlocking energy intelligence.
Stem is a global leader reimagining technology to support the energy transition. Turning complexity into clarity, and potential into performance.
We help asset owners, operators and stakeholders benefit from the full value of their energy portfolio by enabling the intelligent development, deployment, and operation of clean energy assets. Our integrated software suite, PowerTrack, is the industry standard and best-in-class for asset monitoring, supported by professional and managed services, under one roof. Meant to tackle challenges as seamlessly as possible, Stem shows the information needed clearly and accurately and helps harness raw data to inform actionable insight. With global projects managed in 55 countries – from Germany to Japan and across North America – customers have relied on Stem for nearly 20 years to maximize the value of their clean energy projects.
Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally connected energy storage systems.
Qualifications:
Bachelor’s degree in Electrical engineering, Electronics & communication (Only)
Roles & Responsibilities
Conduct data research by collecting, analysing, and interpreting data sets.
Could be able to perform RCA and identify outliers in the data.
Helps the customers in troubleshooting the issues related to the system.
Utilise business tools for data extraction, modelling, and troubleshooting to uncover the insights that help the customer for business growth.
Collaborating with teams across functions to ensure smooth execution while adhering to timelines and quality standards.
Align with organizational goals, and values and contribute to long-term success.
Communicate effectively with stakeholders in the US, sharing project progress and addressing inquiries to maintain alignment.
Requirements and skills:
Experience of 3-4 years in technical support to software products (B2B SaaS product)
Experience in customer service, technical support, ticketing tools, and troubleshooting skills.
Proficiency in Excel including Python/SQL Basic level.
Should understand the renewable energy business.
Strong team player while possessing the autonomy to manage his own workload.
Excellent communication skill.
Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.