Aftermarket Engineering Manager
Gotion, Inc.Gotion Inc. is based in Silicon Valley, CA, currently building a Manufacturing facility in Manteno, IL and has R&D centers in Ohio, China, Japan and Europe. We innovate in the next generation electric vehicle and energy storage technologies (lithium batteries and related systems) with the aim to accelerate electrified transportation and achieve sustainable development. Gotion is powered by a leading power battery technology company that provides solutions for vehicles including the world's first mass commercial e-bus route.
Gotion is a career destination - we are not simply attempting to just fill another job, but to pursue a dream of global green energy together! We offer outstanding opportunities to individuals seeking an exciting and challenging working environment. Everyone is highly valued and plays a vital role in the growth of our organization.
Aftermarket Engineering Manager
Job Summary
The Aftermarket Engineering Manager is responsible for leading the after-sales and service engineering team, providing technical support and solutions to customers of EV battery packs, modules, and energy storage systems. The role focuses on execution, team management, and collaboration with supply chain and recycling teams to drive customer satisfaction and product improvement.
Key Responsibilities
- Team Management: Lead service engineers in Manteno and customer sites (up to 50% travel).
- Customer Support: Handle inquiries and performance issues to ensure timely resolution.
- Cross-Functional Collaboration: Partner with Customer Service, Production, Quality, and Supply Chain.
- Data & Improvement: Collect and analyze feedback to inform product improvement.
- Recycling & Compliance: Support recycling and reuse projects to meet safety and regulatory standards.
- Reporting: Provide regular updates on team execution and customer satisfaction.
Qualifications
- 5–8 years of experience in after-sales/service or technical support (battery/automotive/energy storage).
- At least 2 years of people management experience.
- Engineering background (electrical, mechanical, or related).
- Strong diagnostic and problem-solving skills in battery systems.
- Excellent communication and coordination skills; execution under pressure.
- 50% travel required.
Impact
The Aftermarket Engineering Manager acts as the vital link between customers and the company, ensuring high-quality service, enhancing customer satisfaction, and delivering frontline insights for product improvement.
Base pay is one part of our total compensation package at Gotion, and is determined within a range. This provides you with the opportunity to progress as you grow and advance your career at Gotion. The base pay range for this role is shown below, and will depend on your skills, qualifications, experiences, and location.
Gotion Inc. is proud to be an equal opportunity employer. We are dedicated to fostering a diverse workforce that reflects the communities we serve, cultivating a culture of inclusion and belonging, and ensuring equal employment opportunities for all.
We provide equal opportunity to all individuals regardless of race, creed, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related conditions (including breastfeeding), parental status, criminal histories consistent with legal requirements, or any other characteristic protected by law.
At Gotion Inc., we strive to create an environment where everyone feels valued, respected, and empowered to thrive.