Virtual Operations Agent

Operations Department

Telecommunications & Solar Services

(TV, Internet, Phone, Security & Solar)

• Incoming & Outbound Calls
• Customer Service
• Order Entry
• Quality Assurance
• Fraud Management
• Audits
• Confirmation Calls
• Follow Up Calls
• Upselling & Sales for additional commission opportunities!
• Retention
• Customer Escalations
• Email Communications

• English Speaking
• Closing Shifts & Saturdays (Eastern Standard Time)
• Quiet Work Environment
• High Speed Internet
• 2 Monitors
• Computer Savvy
• Customer Service Skills
• Team Player
• Communication Skills
• Reliable
• Organized
• Common Sense
• Able to work in fast paced environment
• Able to navigate multiple systems
• Able to multitask
• Able to download Zoom

• Training & Development
• Wellness Resources