BPO Team Leader for Pooling
ClearSource
Full-time
On-site
Pasig
Solar
Are you passionate about inspiring teams and creating unforgettable customer experiences?
In this role, you’ll be the driving force behind a high-energy, high-performing team—fostering a culture of collaboration, growth, and excellence. As a Team Leader in ClearSource’s powerhouse Operations department—the backbone of our success—you’ll lead from the front, equipping your team with the tools, training, and motivation they need to crush goals and exceed client expectations.
What you will do Team Leader
Lead & Develop Your Team
What We're Looking For
We also offer:
At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do:
In this role, you’ll be the driving force behind a high-energy, high-performing team—fostering a culture of collaboration, growth, and excellence. As a Team Leader in ClearSource’s powerhouse Operations department—the backbone of our success—you’ll lead from the front, equipping your team with the tools, training, and motivation they need to crush goals and exceed client expectations.
What you will do Team Leader
Lead & Develop Your Team
- Hold weekly 1:1s to build trust, coach career goals, and track KPIs
- Train team on ClearSource leadership tools: Role Definition, Coaching Process, People Analyzer, etc.
- Conduct weekly team meetings to review performance, resolve issues, and celebrate wins
- Update People Analyzer weekly; conduct monthly self-assessments
- Review daily performance metrics by agent (attendance, quality, productivity)
- Audit interactions and resolve performance issues with clear action plans
- Provide documented weekly coaching using the 5-step process
- Manage attendance, payroll updates, and client communications
- Deliver accurate, timely support to employees and clients
- Communicate updates clearly and on time
- Attend meetings, calibrations, and training sessions
- Review and update team role definitions quarterly
- Fulfill client-set production time requirements
What We're Looking For
- Possess 2–3 years of experience in a retention coaching role, or a related field.
- A high degree of adaptability and flexibility, with the ability to lead through change and ambiguity
- Exceptional attention to detail and strong organizational skills to manage multiple priorities effectively
- Outstanding interpersonal and communication skills, with the ability to coach, influence, and motivate team members
- Advanced proficiency in Microsoft Excel for performance tracking, analysis, and reporting
- Willingness to work onsite and engage directly with team members and operations
- Schedule flexibility, including graveyard shifts and/or split rest days, as required by business needs
- Must be willing to work onsite
We also offer:
- Competitive salary – Get paid for doing what you love!
- Medical and dental insurance (with free dependent coverage!).
- Group life insurance for peace of mind.
- Paid time off (PTO) – Because work-life balance matters.
- Outstanding career growth opportunities – Learn, advance, and develop your career.
- A fun, innovative, and energetic team culture – Be part of a company that values its employees
- Skills and leadership development to help you reach your full potential.
- Free meal for onsite employees
At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do:
- Customer First – We are obsessed with delivering an exceptional customer experience.
- Personal Accountability – We do the right thing and own our actions.
- Humble Courage – We embrace feedback, seek growth, and push ourselves to improve.
- Hungry – We bring passion, energy, and drive to everything we do.
- Happy & Healthy – We believe in balance, well-being, and a positive workplace.